# Business rules A label is a file to use when delivering the product. It was already paid by the buyer when the purchase flow ended. Once the buyer paid for the order, the seller must print the label.\ In order to obtain a label, the status of the shipments must be “ready\_to\_ship” and the substatus must be “ready\_to\_print” or “printed”. That means the payment was processed and the label is available to the seller.\ There are some statuses and substatuses of an order are not allowed to download the shipping label. Please refer to the orders and shipping glossary section for more details. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://developers.alephee.com/v2/orders/get-methods/order-shipping-label/business-rules.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.