> For the complete documentation index, see [llms.txt](https://developers.alephee.com/v2/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.alephee.com/v2/orders/get-methods/order-shipping-label/business-rules.md).

# Business rules

A label is a file to use when delivering the product. It was already paid by the buyer when the purchase flow ended. Once the buyer paid for the order, the seller must print the label.\
In order to obtain a label, the status of the shipments must be “ready\_to\_ship” and the substatus must be “ready\_to\_print” or “printed”. That means the payment was processed and the label is available to the seller.\
There are some statuses and substatuses of an order are not allowed to download the shipping label. Please refer to the orders and shipping glossary section for more details.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://developers.alephee.com/v2/orders/get-methods/order-shipping-label/business-rules.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.