Automatic and manual order status updates
Last updated
Last updated
Shipping status may vary on the order depending on the shipping mode selected for the product. For modes that support automatic tracking and tracking numbers are monitored, the shipping status will be updated by the marketplace, while for other shipping modes, you’ll be responsible for sending a tracking number and update the orders status.
The user can request to change the status of an order only when that order does not is set to a shipping method that updates the statuses automatically, for example, those orders that have the "Shipping.Method" property set to the "MarketplaceShipping" value.
The following table summarizes the markets and logistics types to understand which orders automatically change status and which orders do not.
| Country | Marketplace | Marketplace | Orders status changes |
|---|---|---|---|
ALL
Mercado Libre / Mercado Livre
Agreement
Manual.
User should change status.
Pickup
Manual.
User should change status.
ME2
Mercado Envios 2
(drop_off)
(xd_drop_off)
Automatic.
The marketplace changes the status.
ME1
Mercado Envios 1
Manual.
User should change status.
Flex
(self_service)
Manual.
User should change status.
Collection
(cross_docking)
Automatic.
The marketplace changes the status.
Fulfillment
Automatic.
The marketplace changes the status.
Custom
(Postal, Courier)
Manual.
User should change status.
Brazil
B2W
All
Automatic.
The marketplace changes the status.
Brazil
E-COMM
All
Manual.
User should change status.
LATAM
Garbarino
All
Automatic.
The marketplace changes the status.
LATAM
Pedidos YA!
All
Automatic.
The marketplace changes the status.
LATAM
Rappi
All
Automatic.
The marketplace changes the status
ALL
Amazon
Courier
Automatic.
The marketplace changes the status
Fulfillment
Automatic.
The marketplace changes the status